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Case Study: QMS Implementation at Plesh Contract Packaging

Plesh Contract Packaging (PCP) blends and packages chemical products for various OEM customers. The primary markets served are automotive pastes, waxes, and cleaners with a secondary market of household and commercial cleaning products.


The challenge facing PCP was to ensure the processes were in place to produce a consistent product and provide methods to monitor and improve quality and productivity. The owner of the company felt strongly that process control ensured quality and not final inspection.  PCP had both a dedicated management team and an experienced core workforce, however several factors threatened the success of the implementation. There was significant turnover among newer employees and a fair percentage of employees did not speak English as their first language. Additionally, the culture among production staff seemed to prioritize speed over quality. This behavior was difficult to change despite consistent messaging from management.


In order to effectively develop a Quality Management System, PCP chose to partner with Insyte to make the necessary improvements. Management review meetings were established early to communicate the progress and challenges of the implementation. Documentation was developed through collaboration between Insyte and company personnel. Quality management system documentation was introduced to employees through training sessions with small groups. This provided opportunities to answer questions and ensure that employees understood and were comfortable with the requirements. Internal auditors were trained, and audits were initiated. This was a valuable method for communicating the requirements of the QMS and helped the employees to understand their responsibilities. After several months running the system, with regular internal audits and management review actions, the company went through the certification audit and was awarded certification.


  • 10% Increase in labor efficiency.
  • 16% increase in Direct vs. Indirect Hours.
  • On Time Delivery improved from low 60% to 92%.
  • Maintained supplier status with two critical customers, one existing and one newer who were moving to required ISO certification for suppliers.
  • Improved relationship with major customer and improved results from customer quality audit.

“Implementation of the QMS provided process awareness to the employees that was not present before and opened opportunities to international customers. In addition, the system increased management awareness of the risks faced by the organization.”
Tom Mcleod – President

Insyte Consulting