Gintzler International – Buffalo

ISO 13485 Implementation

Insyte took time to understand our business and our internal procedures…and helped us find solutions that best suited our specific situation. As a result of Insyte’s efforts, Gintzler was successful in achieving ISO certification.

Bob Strach, VP Manufacturing

The Company

Gintzler International is a leading narrow web label, shrink sleeve and product identification printer and converter, specializing in servicing the prime consumer product and pharmaceutical packaging industries. Clients include Mabamex (Mattel Toys), Sorrento Cheese, Green Mountain Coffee Roasters as well as several pharmaceutical customers. Gintzler’s state-of-the-art production facility operates under cGMPs.

The Challenge

Gintzler International—Buffalo was not certified to a formal quality system but desired to compete in markets that required certification to the ISO 13485 medical device standard. Management felt ISO 13485 certification would provide them significant improvement and growth opportunities.

Our Solution

Insyte Consulting performed a gap analysis between the company’s current quality system and the requirements of ISO 13485 to determine Gintzler’s readiness to implement the standard. After reviewing the results from the analysis, the company committed to pursuing ISO 13485 certification.

An Insyte-led project team used the gap analysis to make the required upgrades to the quality system. All personnel were trained on the requirements and expectations of ISO 13485 and procedures were written and adopted by the workforce. A team of internal auditors was trained and audits of the new system were initiated. This proved particularly effective in spreading the use and knowledge of the quality management system. In addition, management review meetings drove continual improvement of the system, product quality and company performance.

Simultaneously, Gintzler also decided to implement a new ERP system. Management believed the new ERP system would better manage quality system documentation and records and enhance data analysis and information sharing. Once the new ERP system was in place and the quality management system upgraded accordingly for consistency, Insyte performed a mock audit to ensure compliance to the ISO 13485 standard.

Gintzler’s certification audit was successful, with minor nonconformances that were quickly addressed, and the company was recommended for certification.

Our Results

Recommended for ISO 13485:2003 certification by a third-party registrar.


32% reduction in sales credits.


5% reduction in raw material as a percentage of sales.


20% increase in preventive actions.

Insyte Consulting